Frequently Asked Questions – Nicte Jewelry
Welcome to our FAQ page. Here you’ll find answers to the most common questions about our handmade minimalist jewelry, materials, shipping, and care. If you need more information, feel free to contact us.
About Our Jewelry
What makes your jewelry unique?
All our pieces are carefully handcrafted, making each item unique. We specialize in minimalist handmade jewelry designed for everyday wear, combining delicate aesthetics with high-quality materials.
Our collections focus on dainty bracelets, gemstone jewelry, and gold filled pieces, created to be timeless, elegant, and easy to style.
Where is your jewelry made?
All our jewelry is handmade in Valencia, Spain. Each piece is crafted with attention to detail, ensuring quality and durability while maintaining a minimalist and refined design.
What materials do you use?
We use carefully selected materials to ensure long-lasting and beautiful jewelry:
- 14k gold filled chains and components
- 925 sterling silver
- Natural gemstones such as turquoise, tiger’s eye, and agate
All materials are chosen for their quality, durability, and aesthetic appeal.
Is your jewelry hypoallergenic?
Yes, our jewelry is made with hypoallergenic and nickel-free materials, making it suitable for most sensitive skin types. However, if you have specific allergies, we recommend checking the materials listed on each product page.
Product Information
What does “gold filled” mean?
Gold filled jewelry consists of a thick layer of gold bonded to a base metal. It is much more durable than gold plated jewelry and can last for years with proper care.
Our gold filled jewelry offers the look and feel of solid gold at a more accessible price.
Are the gemstones natural?
Yes, we use natural gemstones in our designs. Due to their natural origin, each stone may vary slightly in color, shape, or size, making every piece unique.
What are our bracelet sizes?
Most of our bracelets are designed with multiple measures available:
- Standard length: approx. 6.3″ (16 cm)
- Extension chain: approx. 1″ (2.5 cm)
This allows the bracelet to comfortably fit different wrist sizes. You can choose the size perfect for you in each bracelet page.
👉 Explore our collection of minimalist bracelets
Gemstone beads typically range between:
- 2 mm to 5 mm
👉 Explore our collection of handmade gemstone bracelets
What are our necklace sizes?
Most of our handmade necklaces are designed in many measures available:
- From 14″ (30cm) to 24″ (61cm)
This allows you can select your perfect necklace to comfortably fit. You can choose the right measure for you in each necklace page.
👉 Explore our collection of handmade necklaces
Gemstone beads typically range between:
- 2 mm to 5 mm
Can I request a custom size?
If you need a different size, feel free to contact us before placing your order. We will do our best to accommodate custom requests whenever possible.
Orders and Shipping
How long does it take to process an order?
All orders are carefully prepared and shipped within a few business days. Since each piece is handmade, processing times may vary slightly during busy periods.
Do you ship internationally?
Yes, we offer international shipping. Delivery times depend on your location and the shipping method selected at checkout.
How long does shipping take?
Estimated shipping times:
- Spain: a few business days
- Europe: approximately 5–10 business days
- International: 7–15 business days
Please note that these are estimated times and may vary depending on external factors.
Will I receive a tracking number?
Yes, once your order has been shipped, you will receive a tracking number so you can follow your package.
Returns and Exchanges
Do you accept returns?
We accept returns under certain conditions. If you are not satisfied with your purchase, please contact us within a few days of receiving your order.
Items must be returned in their original condition.
Can I exchange an item?
Yes, exchanges may be possible depending on availability. Contact us and we will help you find the best solution.
Jewelry Care
How should I care for my jewelry?
To keep your minimalist jewelry in perfect condition, follow these care tips:
- Avoid contact with water, perfumes, and chemicals
- Remove jewelry before showering or swimming
- Store in a dry, clean place
Proper care will help maintain the shine and durability of your pieces.
Will gold filled jewelry tarnish?
Gold filled jewelry is highly resistant to tarnishing, especially compared to gold plated pieces. With proper care, it can last for years while maintaining its appearance.
How do I clean my jewelry?
You can clean your jewelry using a soft cloth. Avoid harsh cleaning products, as they may damage the materials.
Gifts and Packaging
Is your jewelry suitable as a gift?
Absolutely. Our jewelry is designed to be meaningful and elegant, making it perfect for:
- Birthdays
- Anniversaries
- Christmas
- Special occasions
Do you offer gift packaging?
Yes, all orders are carefully packaged in an organza bag, making them ready to gift. If you need a special note or gift paper wrap, you can include it during checkout.
Contact and Support
How can I contact you?
If you have any questions, you can reach out to us through our contact form or email. We are always happy to help 🙂
Why choose Nicte Jewelry?
Choosing Nicte means choosing:
- Handmade jewelry crafted with care
- High-quality materials like 14k gold filled and 925 sterling silver
- Unique minimalist designs
- Thoughtful and meaningful pieces
Ready to Find Your Perfect Piece?
Explore our collection of minimalist handmade jewelry, including gold filled bracelets, gemstone jewelry, and dainty accessories designed for everyday elegance.
👉 Shop now and discover timeless pieces made to complement your style.